Delivery Policy

1. Delivery Zones

ESSEGE S.A. offers product delivery in the zones indicated on the website at the time of order.

Available delivery zones may vary depending on the products, weight, order volume, and the carriers offered.

If a delivery address is not covered by the services offered on the website, the customer is invited to contact ESSEGE S.A. to explore available options.

2. Delivery Address

Products are delivered to the address indicated by the customer when placing the order.

The customer is responsible for the accuracy of the information provided, including name, full address, phone number, and any information useful for delivery.

ESSEGE S.A. cannot be held responsible for a delay or inability to deliver in case of an error, incomplete address, or incorrect information provided by the customer.

3. Delivery Charges

Delivery charges are indicated to the customer before final validation of the order.

They may vary depending on the destination, weight, volume of the order, chosen delivery method, and the conditions applied by the carrier.

4. Delivery Times

The delivery times indicated on the website are estimates.

ESSEGE S.A. strives to prepare and ship orders as quickly as possible, subject to product availability and payment validation.

Delays may occur due to the carrier, a period of high activity, a force majeure event, or any event beyond the control of ESSEGE S.A.

5. Order Tracking

When the carrier allows, a tracking link or number may be provided to the customer to track the delivery of their order.

For any questions regarding order tracking, the customer can contact ESSEGE S.A. at the following address: info@essege.com.

6. Receipt of Order

Upon receipt of the order, the customer is invited to check the condition of the package and products.

In case of a damaged, opened, incomplete package or one showing a visible anomaly, the customer must, if possible, make reservations with the carrier at the time of delivery.

The customer is also invited to contact ESSEGE S.A. as soon as possible, attaching, if possible, photos of the package, the shipping label, and the products concerned.

7. Missing, Damaged, or Non-Compliant Product

If a product is missing, damaged, or does not match the order, the customer must contact ESSEGE S.A. at the following address: info@essege.com.

The request must include the order number, a description of the problem, and, if possible, photos to facilitate the processing of the claim.

After analyzing the request, ESSEGE S.A. will propose an appropriate solution, which may include product replacement, shipment of the missing product, or a refund, depending on the case.

8. Absence during Delivery

In case of the customer's absence during delivery, the terms of redelivery, deposit at a relay point, or return of the package depend on the conditions applied by the carrier.

If the package is returned to ESSEGE S.A. due to absence, an incorrect address, or an unclaimed package, re-shipping fees may be requested from the customer.

9. Contact

For any questions regarding delivery, the customer can contact ESSEGE S.A.:

Email: info@essege.com
Phone: +32 (0)2 375 16 80