Privacy Policy

This privacy policy explains how ESSEGE S.A. collects, uses, and protects users' personal data when they use its website.

1. Data Controller

The data controller for personal data is ESSEGE S.A.

For any questions regarding personal data protection, you can contact us at the following address: info@essege.com.

2. Personal Data Collected

ESSEGE S.A. may collect certain personal data when you use the site, particularly when you fill out a form, make a contact request, subscribe to a newsletter, or place an order when this feature is available.

The data collected may include:

  • First and last name;
  • Email address;
  • Phone number;
  • Billing and/or shipping address;
  • Information related to requests, orders, or exchanges with ESSEGE S.A.;
  • Technical browsing data, such as IP address, browser used, or cookies.

3. Use of Data

The personal data collected may be used to:

  • Respond to requests sent via the site;
  • Manage customer relationships;
  • Process orders, payments, deliveries, or after-sales service requests when these services are offered;
  • Send commercial communications or information, only when the user has consented;
  • Improve the functionality, security, and user experience of the site;
  • Comply with applicable legal, accounting, or regulatory obligations.

4. Legal Basis for Processing

Personal data processing is carried out on the basis of contract performance, user consent, compliance with a legal obligation, or the legitimate interest of ESSEGE S.A., depending on the purpose concerned.

5. Data Sharing

Personal data is intended for ESSEGE S.A. and, when necessary, for its technical or commercial service providers involved in the operation of the site, hosting, payment, delivery, maintenance, or traffic analysis.

As the site operates via Shopify, some data may be processed by Shopify as part of its service provision.

ESSEGE S.A. does not sell users' personal data to third parties.

6. Data Retention

Personal data is retained for the period necessary for the purposes for which it was collected, then archived or deleted in accordance with applicable legal obligations.

Order-related data may be kept for the periods necessary to comply with accounting, tax, or legal obligations.

7. Cookies

The site may use cookies necessary for its operation, as well as audience measurement cookies or third-party service cookies, depending on the choices expressed by the user.

The user can manage their cookie preferences via the banner provided for this purpose, when available, or via their browser settings.

8. Data Security

ESSEGE S.A. implements reasonable measures to protect personal data against loss, unauthorized access, modification, disclosure, or destruction.

9. User Rights

In accordance with applicable data protection regulations, the user has the right to access, rectify, erase, object to, restrict processing, and data portability.

The user can also withdraw their consent at any time when processing is based on it.

To exercise their rights, the user can contact ESSEGE S.A. at the following address: info@essege.com.

10. Complaint

If the user believes their rights are not being respected, they can file a complaint with the competent data protection authority.

In Belgium, the competent authority is the Data Protection Authority.

11. Modification of the Privacy Policy

ESSEGE S.A. may modify this privacy policy to adapt it to changes in the site, its services, or applicable regulations.